You said, we did
We conduct various customer satisfaction surveys to identify improvements that matter most to you. This page is dedicated to informing you about the actions and improvements we’ve made on the back of customer feedback, and any associated product updates.
If you would like to give feedback, please use 'submit feedback' feature below.
Our customers asked for:
Ability to search by Town, City or Postcode in our new Geocoding Type-ahead service.
We introduced:
Search for locations by Town, City or Postcode.
We also introduced additional countries - US, Germany, Italy, Ireland, France and Spain which will further streamline the process of finding physical locations.
Our customer reported:
A small % of failed deliveries in US, and fines from Logistics companies due to end users not selecting an appropriate sub-premise.
We introduced:
A sub-premise filter on Capture for US, to help reduce failed deliveries.
Now, when using Capture, if a sub-premise exists within the building, the user will not be able to select an address without specifying a sub-premise.
This will prevent an end user checking out with just an apartment building selected, and therefore stop the small % of failed deliveries and fines from Logistics companies.
Our customers asked us to:
Help evidence compliance with regulation and provide appropriate services to financially vulnerable individuals.
We created:
A GBG Investigate Affordability Score. It leverages our rich and unique GBG Investigate dataset, taking multiple and varied affordability indicators into account, to provide a holistic and comprehensive view of an individual’s current financial status, so companies can make more informed decisions to help protect the vulnerable.
Should you require more information, or need additional training, please contact: Mail_GBGInvestigateTraining&Support@gbgplc.com
Our customers needed to:
Have more insight and confidence on the legitimacy of identities in Investigate, helping to identify both good and bad identities.
We created:
A GBG Investigate Identity Confidence Score. It leverages our rich and unique GBG Investigate dataset (taking multiple and varied indicators into account) to indicate our confidence level (between 0 -100) that a given identity is real.
Should you require more information, or need additional training, please contact: Mail_GBGInvestigateTraining&Support@gbgplc.com
