Where we can assist you, we will always seek to do so, but it’s worth being aware that for the majority of our processing, GBG sits in the middle of 2 Data Controllers – Our Customer and our Data Supplier. They will each control some elements of your data processing which we may not have visibility of, and nor are we able to influence, therefore we may ask you to speak directly with them.
Under GDPR, for more information on how we operate, we have 2 Privacy Policies which are key:
• Where we collect data directly, please see our Privacy Policy
• Where we collect data indirectly, please see our Products & Services Privacy Policy
Can’t find the answer you’re looking for? Talk to our customer support team.
You will have interacted with one of our customers. You should be able to identify who by the company name after GB Group, which is on the soft footprint on your credit report. Sometimes the company has a number of trading names, so may choose to use their registered company to complete the search.
This is usually displayed as:
GB Group - (name of company who conducted search) e.g. “GB Group – ABC Company”.
If you do not believe you have had any dealings with the company named, or one of their subsidiaries, you will need to contact them directly in order to notify them you have not transacted with them, and to inform them someone may have used your details fraudulently. They will have a team set up to deal with this type of query.
Alternatively, you can contact the credit report provider to request the removal of the search.
Why does GBG show on my credit report?
GBG plc offers an electronic identity verification service to organisations who wish to verify the identity of individuals as part of a customer registration process.
Our terms and conditions with these organisations stipulate they must have informed those individuals on whom searches are conducted. This is usually held within the company’s Data Protection Notice and/or Terms & Conditions of trade that an individual would normally agree to as part of the sign up process.
The searches are conducted by our customers for the purpose of verifying your identity and is not a credit check. There is a requirement placed on many organisations who need to comply with legislation for example Anti Money Laundering (AML) regulations.
These searches do not have an impact on your credit file and are not seen by any company performing their own credit check.
Why can't GBG help?
The service GBG provides is encrypted, so we have no visibility of the data our customers enter or the response they receive. Each customer defines their own risk level and this is not something GBG can affect or influence.
One of our customers who you have been engaging with will have carried out a check as part of a recent transaction, for example a mobile phone contract change, the opening of an online account or new credit agreement. This check is to ensure the bank details you provide are valid which will allow the smooth set-up of any arrangement you may have with them.
Our terms and conditions stipulate our customer must inform you they are conducting a check and what will happen.
No money will be taken as this will remain as a pending transaction.
This transaction will be removed by the bank within 5-7 working days from when it first appeared on your account.
Why can’t GBG help?
The service is encrypted, so GBG have no visibility of which customer carried out an ID check against you through our identity verification service.
There are a number of reasons why you may have received a call for another individual, for example:
Contact us using the details below to securely log a request for GBG to investigate the removal of this data.
To write to us:
Data Protection Officer
GB Group PLC
The Foundation
Heronsway
Chester
CH4 9GB
United Kingdom
Call us on +44(0)161 909 6713, or contact us using the form.
GBG is more than happy to consider a right to be forgotten, and you can submit your request via phone or in writing. We have one calendar month to respond.
The right to erasure is not absolute and only applies in a number of circumstances:
More information on this right can be found on the ICO’s website, here.
To contact us, please use the following details:
To write to us:
Data Protection Officer
GB Group PLC
The Foundation
Heronsway
Chester
CH4 9GB
United Kingdom
Call us on +44(0)161 909 6713, or contact us using the form.
GBG is more than happy to consider a right to object to/restrict processing, and you can submit your request via phone or in writing. We have one calendar month to respond.
More information on this right can be found on the ICO’s website, here.
To contact us, please use the following details:
To write to us:
Data Protection Officer
GB Group PLC
The Foundation
Heronsway
Chester
CH4 9GB
United Kingdom
Call us on +44(0)161 909 6713, or contact us using the form.
